Ive temporarily solved the problem by killing off "Ticket Closed"
notifications.
This will likely come back to haunt me later.
The ticket closed messages were causing the reopening of tickets.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Gerald Young
Sent: Tuesday, August 09, 2011 11:45 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets wont stay closed
If it opens, it's usually because a followup exists on the ticket.
On Tue, Aug 9, 2011 at 7:46 AM, Muhammad El-Sergani
wrote:
Hello Robert,
I don't know your conf, but I used to have this problem. I believe it was
caused by tickets being locked after any action done.
Can you confirm if this is the case?
Thanks and Best Regards,
Muhammad El-Sergani.
On Tue, Aug 9, 2011 at 4:50 AM, Robert Woodworth
wrote:
Im trying to figure out why some tickets stay closed and yet others re open
themselves.
Any troubleshooting ideas ?
I set the ticket to closed-successful and a little while later its reopened
all by itself.
I know I misconfigured something, but I cant find the error.
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