And what do you see in OTRS log?  I don’t know where/how you are logging – perhaps /var/log/messages?  You might want to check your /var partition to see if it is full too, I’ve seen that as a problem in the past…

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mamakwa M. Sefiri
Sent: Friday, August 11, 2006 7:56 AM
To: User questions and discussions about OTRS.org
Subject: FW: [otrs] FW: TicketID

 

 

I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below.

 

 

From: Seigafuse, Mike [mailto:mseigafuse@fcg.com]
Sent: 11 August 2006 01:47 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] FW: TicketID

 

You need to supply more information before people can help.  What version, what platform?  Have you looked at the logs and if so what messages are there?

 

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