I create a ticket with my helpdesk account and I assign it
to raw queue and owner to the technicians in house. The technicians are
selected for the raw queue in their preferences however when a tech logs in
with their account they have 0 tickets in the “My Queues” however
they can click on “All Tickets” to find the ticket. They also do
receive an email of the new ticket. What do I need to do for these tickets to
go into the techs “My Queues”?
Thanks!
Lee Connell
Network Engineer
603-444-3937