On Wednesday, November 19, 2003 1:35 AM
Peter van Rensburg
Hi,
1. How can I get rid of the new messages in the agent frontend? IE: "[ Ticket#: 2003111410000045 ] New message!" I've already zoomed on the ticket, but the "New message!" stays there.
Are you just using the "Back"-Button of your browser? If so, you need to refresh the page to avoid just viewing your cache's content. Another reason were Agent Notifications. You set these in the User Preferences.
2. How can I see all comments on a zoomed ticket in the agent frontend at once? I don't want to click on each customer or agent comment, I just want to scroll down and see the comments in chronological order.
This is not possible right now. You might use the search as a workaround.
3. Why is the CustomerFooter.dtl and CustomerHeader.dtl's contents included in CustomerLogin.dtl instead of a reference?
That's probably because most Login Pages look different than the real content pages. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388