You could use email filters for that, search for Out of the office in the header or the body, etc and then ignore those messages. Regards 2014-04-04 3:10 GMT-06:00 Sander Goudswaard < s.goudswaard@westerscheldetunnel.nl>:
I'd like to avoid autoreplies from customers (out of office etc.) to re-open my tickets, or change the state from Pending-customer to Open.
Found these references:
https://otrsteam.ideascale.com/a/dtd/Out-of-office-auto-replies/114882-10369
http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ti...
Has anyone implemented a solution like this? I'm of course looking for something that survives upgrades and doesn't require too much fiddling.
Thanks, Sander
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net