I'm running OTRS 2.1.7 on a SLES 10 installation. I have LDAP authenitcation to eDirectory for Agent login, but I can't get the Customer user backend to work. I can run a trace on the LDAP server, and when I go to Customer and do a search, the request goes out, and the LDAP server responds, but OTRS doesn't display the results. There are no errors in the log either. There is no username/password required to bind to the LDAP server. Also of note. If I try to add a user manually, and the user exists in LDAP, I see another request go out, and then I get the error saying that the user already exists. So it seems like it is almost working......but something is missing. Here is the Config.pm section: $Self->{CustomerUser} = { Name => 'CS_JUST LDAP', Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ldap host Host => '192.168.0.1', # ldap base dn BaseDN => ' ', # search scope (one|sub) SSCOPE => 'sub', # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' AlwaysFilter => '', # if your frontend is e. g. iso-8859-1 and the charset of your # ldap server is utf-8, use this options (if not, ignore it) SourceCharset => 'utf-8', DestCharset => 'iso-8859-1', # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) Params => { port => 389, timeout => 120, async => 0, version => 3, sizelimit => 0, # disabling it }, }, # customer uniq id CustomerKey => 'uid', # customer # CustomerID => 'mail', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['uid', 'cn'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 1000, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenName', 'sn'], # show now own tickets in customer panel, CompanyTickets CustomerUserExcludePrimaryCustomerID => 0, # add a ldap filter for valid users (expert setting) # CustomerUserValidFilter => '(!(description=gesperrt))', # admin can't change customer preferences AdminSetPreferences => 0, Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'givenName', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ], #[ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ], #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ], #[ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ], ], };