
You can see that my frustration was getting to me. :)
I have 100% control of the linux environment and the sql environment. I just cannot log into the OTRS side when I import the sql data. Each time I do it, I shutdown httpd (I know I don't have to but at this point I will try anything), import the data via CLI, restart mysqld and try to log in with the root@localhost which works on the fresh install but doesn't work after the import. Also I have done the sql import without copying the Config.pm from the opt/otrs/Kernel folder and with the Config.pm file. Both of which still do not allow me to log in. If I use phpmyadmin, I can see the data in the DB, I have even tried changing the password in the users table to get in and each time, nothing. Is there a way to see the OTRS logs without being logged in to the app?
My Config.pm file is set to go to LDAP, but even if I don't copy the Config.pm it still won't go. Also, I have disabled SELinux and iptables are turned off.
Kurt
--------------------------------------------
Kurt Luchtman
NC FAST Desktop Support Manager
3724 National Drive #200
Raleigh NC 27612
919-707-4198
From: Gerald Young [mailto:crythias@gmail.com]
Sent: Friday, March 08, 2013 3:28 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Move
" I can't log in to the unit"
database or ldap?
customer or agent?
fresh install or copied data?
What does your Config.pm say is the auth method for question 2?
Caps lock/num lock?
Did you try root@locahost?
On Fri, Mar 8, 2013 at 3:22 PM, Atom Powers