[otrs] need help setting email up in otrs

Can anyone provide me with info on how to setup otrs to work with Microsoft exchange using pop3 I setup the pop3 on the exchange side but when trying to send email I get this error message any help would be great Error: Can't connect to itsupport@6ave.com: Invalid argument! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Dec 14 12:28:00 2009 Message: Can't connect to itsupport@6ave.com: Invalid argument! Traceback (3144): Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::ArticleSend (v1.228) Line: 2010 Module: Kernel::Modules::AgentTicketEmail::Run (v1.96) Line: 812 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 51 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech 973-924-8669 Office -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: Monday, December 14, 2009 4:31 PM To: otrs@otrs.org Subject: otrs Digest, Vol 15, Issue 57 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: [OTRS] Fwd: .SetPermissions.pl fails (Dave Lageweg) 2. Re: Fwd: ./SetPermissions.pl fails (Dave Lageweg) 3. locked ticket questions (Krasznay L?szl?) 4. Re: External DB (Oracle) issue (Gazizov Andrey) 5. Re: Ticket From to CC in notification e-mail. (Michiel Beijen) 6. Re: Lock tickets after bulk action (Michiel Beijen) 7. Modification of User Agent Data (users table) (Scott Carter) ---------------------------------------------------------------------- Message: 1 Date: Mon, 14 Dec 2009 16:25:02 +0100 From: Dave Lageweg Subject: Re: [otrs] [OTRS] Fwd: .SetPermissions.pl fails To: otrs@otrs.org Message-ID: <998e8f0c0912140725y1d98b0aekde12deea540b1eb7@mail.gmail.com> Content-Type: text/plain; charset=ISO-8859-1 Hi julian, Did you already try the chown command? Probably because it's in a users personal directory the group www-data can access /home/otrs. you give rights on a higher level. Try: chown otrs:www-data -R /home/otrs/ Hope it works! Best, Dave On 14 dec 2009, at 16:09, Julian Junge wrote: Dear community, I have a sever problem with my otrs installation, due to a reconfiguration of a server I had to move my otrs home dir from /opt/otrs to /home/otrs/www/otrs. The apache config is correct, as I get an OTRS error message once I call it up. Error: Can't create /home/otrs/www/otrs/var/article/check_permissions_24358: Permission denied Try: $OTRS_HOME/bin/SetPermissions.pl !!! The problem is that executing ./SetPermissions.pl /home/otrs/www/otrs otrs www-data www-data www-data only sets the Owner to OTRS all the rest stays NoGroup whereby I want it to be www-data. Thank You very much for your assitance!!! -- Julian --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ------------------------------ Message: 2 Date: Mon, 14 Dec 2009 16:21:40 +0100 From: Dave Lageweg Subject: Re: [otrs] Fwd: ./SetPermissions.pl fails To: User questions and discussions about OTRS. Message-ID: <9C30AA8E-94EA-4FDE-BF3E-13A23CC229E1@lageweg.eu> Content-Type: text/plain; charset="us-ascii" Hi julian, Did you already try the chown command? Probably because it's in a user directely the group www-data can access /home/otrs. you give rights on a higher level. Try: chown otrs:www-data -R /home/otrs/ Hope it works! Best, Dave On 14 dec 2009, at 16:09, Julian Junge wrote:

Dear community,

I have a sever problem with my otrs installation, due to a reconfiguration of a server I had to move my otrs home dir from /opt/otrs to /home/otrs/www/otrs. The apache config is correct, as I get an OTRS error message once I call it up.

Error: Can't create /home/otrs/www/otrs/var/article/check_permissions_24358: Permission denied

Try: $OTRS_HOME/bin/SetPermissions.pl !!!

The problem is that executing ./SetPermissions.pl /home/otrs/www/otrs otrs www-data www-data www-data only sets the Owner to OTRS all the rest stays NoGroup whereby I want it to be www-data.

Thank You very much for your assitance!!!

-- Julian --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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