23 Jan
2007
23 Jan
'07
11:23 p.m.
Dan Hellebust wrote:
We’ve been noticing that when an agent gets assigned as Owner of a ticket they are getting two notifications:
en::Agent::AddNote and en:Agent::OwnerUpdate
Has someone found a way to disable one or the other of these notifications for this circumstance? I’d settle for just the AddNote notification if it isn’t a simple thing to only have the OwnerUpdate go out.
+1 Nils Breunese.