Hi As an IT director i occasionally get asked directly to work on tickets of a sensitive nature and would not want my support team to gain access to the content of the ticket. I guess i could use a specific queue for my private tickets and deny the helpdesk team access to the queue. At the moment my team have full admin rights so that they can add their own queues. This would mean they could grant themselves access to my private queue. Any suggestions on a workaround? Also, if i do remove their admin rights, would they be able to search my closed tickets or are closed tickets still locked to the members of the queue only? Thanks Gordon Media Square plc or any of its subsidiary companies may not be held responsible for the content of this email as it may reflect the personal view of the sender and not that of the company. Should you receive this email in error, please notify the sender immediately and do not disclose, copy or distribute it. While Media Square plc scans all outbound emails for viruses, it cannot be held responsible for any infected files that you may receive. Media Square plc advises all recipients to virus scan any file attachments. Media Square Plc | Registered in England No.: 4006884 | Registered Office: 6 York Street, London, W1U 6PL --------------------------------------------------------------------- This email message has been scanned and delivered safely by Mimecast. ---------------------------------------------------------------------