Any idea about how to solve this issue?

 

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of IT easyap
Sent: lunes, 28 de junio de 2010 19:58
To: 'User questions and discussions about OTRS.'
Subject: [otrs] storage fs in file system

 

Hi all, i have my otrs configured with the variable Ticket::StorageModule: to ArticleStorageFS to archive all attachments in a filesystem instead of in a database. It permits to me to work with a database with a “normal” size.

 

The problem became with the number of files that otrs creates, i Have around 2,7 milion of files and 196 GB . The number of files is very high and now the backup takes more than 50 hours.

 

For every ticket ( with out attach) the system creates 3 files :

 

-          file-1

-          file-1.content_type

-          plain.txt

 

for every attach the system adds 1 content_type file more and the attach.

 

The text in the content type files is:

 

Text/plain; charset = cp1252 or us-ascii

  

Do you know how to reduce the number of files ?