Hello Mr. Andersen,
4. We would really like that the queues could be viewed similarly to >how to view issues on a mailing list. Does that make sense? Is that something you have >considered? For instance I as a manager would like to follow what my >employees are doing. I know you can do a search but it is not >convenient browsing.
Sorry, I do not understand what you meen.
In mailing like this one you can read all posts in threaded form e.g.
http://lists.otrs.org/pipermail/otrs/2005-February/thread.html
I would like to have viewed all the tickets in queue in the same. I mean so I can
1. See what tickets are there in the queue. 2. Dig down into ticket to see the communication between the agent and the customer.
So I can follow what is happening in the queues just like I follow a news list. Maybe that does not make sense. Or does it?
No, OTRS did not supported that.
I try to make sense of the German on your web site. It is a little hard. [Your implicit sending the signal that your support contracts is only for German speaking customers I think.]
Yes, I think so too! We work on this problem. Thank you! with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!