Hi all, I wan't to cut rights on tickets belonging to the Postmaster-queue (because this is the incoming-queue where tickets should first be categorized by moving into another queue before further actions take place). For that, I used the ACL below. $Self->{TicketAcl}->{'04_Postmaster_Beschraenkung'} = { Properties => { Ticket => { Queue => ['Postmaster'], } }, Possible => { Action => { AgentTicketLock => 0, AgentTicketZoom => 1, AgentTicketClose => 0, AgentTicketPending => 0, AgentTicketNote => 0, AgentTicketHistory => 1, AgentTicketPriority => 1, AgentTicketFreeText => 1, AgentTicketHistory => 1, AgentTicketCompose => 0, AgentTicketBounce => 0, AgentTicketTicketPrint => 1, AgentTicketForward => 0, AgentTicketTicketLink => 0, AgentTicketPrint => 1, AgentTicketPhone => 0, AgentTicketCustomer => 1, AgentTicketOwner => 0, }, }, }; The problem is that "AgentTicketCompose => 0," does not take effect: It's no longer possible to do phone calls (AgentTicketPhone => 0,) for tickets within the queue Postmaster, but Mail-responses still can be made. The problem is that with this action, a ticket is locked which should not be possible (AgentTicketLock => 0,) Do you have the same behaviour? Any advices? Bye, Alex