Can you send any emails from OTRS at all? If not, it could
be your SMTP/sendmail settings? Check out Admin, SysConfig then
select "Framework" under "Group selection" (I think it's normally already
selected but...) and click "Show" (you could do a search here for sendmail if
you don't want to see the whole list, up to you). Over on the right
side under "Result:", click on "Core::Sendmail". Depending on which
module you're using (default is sendmail), it could be a mismatch between either
sendmail settings or something in your SMTP settings don't match settings on
your mail server. For instance, say you're using SMTP in OTRS.
If your mail server is set up to require a sender to have an account and require
them to use SMTP AUTH in order to be able to send email through it (I'd
hope you have some kind of open relay prevention like this in place), you'd need
to make sure you select the checkboxes for "SendmailModule::AuthUser" and
"SendmailModule::AuthPassword" and fill in an appropriate user name and
password in those fields respectively. There are several variables here
that could allow/prevent you from sending emails depending on the
environment you're running OTRS in. That's where I'd start if you can't
send any emails at all. If it's just the status notifications that
aren't going out then, hmmm, I don't know. Maybe see if they're coming in
to your mail server and/or being filtered somewhere. If you click the
"history" link in a ticket that you have switched the status on, you should be
able to see everyone that OTRS sent an email to regarding the status
change. If you see that it is sending the emails there, check your mail
server logs to see if the emails ever made it to the server,
etc. Beyond that, if your OTRS is just misfiring on
generating/sending the status change notifications for some reason but you can
email anything else from OTRS just fine, some of the coders around
here might have to help you with this one. I'm pretty sure this
is not a bug in OTRS though, mine sends status emails just fine
if I turn this setting on.
Brett
Yes, I have seen that option and already set it to yes
but it
still does not seem to be sending any mail.
Any other
suggestions?