Martignier, Philippe wrote : [...]
Am I the only one to have this request from agents???
Hello Philippe, we don't have this problem, because we use a kind of read status like in outlook : - we defined a binding sort order for tickets - the first ticket to read is the first ticket in the queue based on the sort order - after the ticket is read we do something with it and mark it as read (the technical details depend on your workflow) - then we go on to the next ticket So instead of jumping from ticket to ticket, we read a ticket, mark it as read and go to the next unread ticket. Usally this is the same way with emails, unless your workflow makes it necessary to run quickly over all emails / tickets without completly reading them. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de