
Hi Shozo, On Mon, Feb 02, 2004 at 12:34:39PM +0900, murahashi@ayayu.com wrote:
On Sun, Feb 01, 2004 at 04:01:49PM +0900, murahashi@ayayu.com wrote:
Is there any way to search customer by firstname or lastname? Is there any way to search customer by additional customer fields, like company name, zip-code, phone?
Yes, you can configure it:
"CustomerUserSearchFields" is the options, add you additional fields there.
Where can I see the effect of "CustomerUserSearchFields" definition change? I could not find at all on agent util ot phone view.
phone view -=> type search option into From: and click "serach customer". Then you will get a result list.
Shozo KidanetBusiness
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