Quoting nevil chandran (nevilchandran@gmail.com):
2012/6/26 Johannes Homuth
I guess than you will don't need a ticket system....
thanks for your reply ....I still believe many of users may need that option what i told .. Nobody needs with single customer ???
I cannot help you, Nevil, as we are not using the customer access at all. But I disagree with Johannes. I can imagine quite some applications of otrs with *only* agents active, either without any customer access (other than for example mail), or even with only internal customers, where you do not need the custom view. So whether otrs can help you with your workflow, Nevil, depends on your application, not just on whether there's more than one person using the customer access. Just my thoughts, Susan