I am just testing OTRS version 2.1.2 on windows as a possible replacement for our own ticket system.
 
I have got a lot of things working that I require, including the ldap customer authentication, I can query ad to pull back data and also log a call via the admin page (create mail or call ticket etc).
 
However when a customer tries to log in to check on their tickets, it down not accept their username/password.
 
I assume the username and password should be domain login and password that the user uses to connect to the network.
 
I am fairly new to this so sorry if this is a stoopid question, but any ideas why the front-end customer login doesn't work but the other part (querying ldap ) does.
 
Cheers people!!
 
Please lt me know if you want to see a copy of the config.pl or anything
 
Thanks
 
Andrew Arnold
IT Support Analyst
hammondsdirect
DDI 01274 764677
Mob 07946 459179
mailto:andrew.arnold@hammondsdirect.com
 
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