Re: [otrs] Automatic customer configuration

Em 01/12/2015 20:22, Nils Leideck escreveu:

Hi Edson,

On 01 Dec 2015, at 19:38, Edson Richter wrote:

...

We are working in the migration from FreshDesk to OTRS. One feature in FreshDesk is that Customers are tied to a "domain name" (example: @mycustomercompany.com), and then all tickets created from users in that domain become users for that customer. Is that possible in OTRS? How to implement this feature? I would like to avoid the maintenance required for customer's users. First: Welcome to OTRS :-)

Thanks, Nils! So far, we have found OTRS really lean and flexible.

I don’t have a out-of-the-box solution ready, but if you can create invoker and operations for the generic interface, you may listen to the TicketCreate event and create a new customer user record assigned to the right customer.

You may also do this with a perl-only event module listening to the TicketCreate event.

Thanks for your tips. Unfortunately, Perl it is not in the list of languages I do program with :-) I'll try to google around for "TicketCreate" and see if I find something. Regards, Edson

:-)

-- Cheers, Nils

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