The fields thaw are searched are defined in your customer data source configuration. You might use the built in database to read customer data, or for instance an LDAP source, or a combination. Modify the data source configuration so the correct fields are searched and displayed.

If you use the built in database, copy the relevant section from Kernel/Config/Defaults.pm into Kernel/Config.pm and modify it there, so it does not get overwritten on upgrades.

Op 27 dec. 2012 22:41 schreef "Nick Lapp" <Nick.Lapp@imesd.k12.or.us> het volgende:

Sorry if this has been answered before, but I’ve been searching and haven’t found anything. Is it possible to make the customer auto complete box on the new ticket pages search by first name, last name, and email address? Right now it is only searching on email address.

Thank you!

Nick

OTRS 3.1.12

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs