RE: [otrs] Can't see my queues

19 Jun 2007


      I thought of that too, but the queues I can't see also don't appear in
the My Queues control.
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf
Of
Nils Breunese (Lemonbit)
Sent: Tuesday, June 19, 2007 11:27 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Can't see my queues
Eugene Ventimiglia wrote:
...
I logged into my otrs system today to see no tickets, and on closer
examination, realized that I can't see some of my queues.  What
would determine who can see which queues?
Each agent can set his/her queues in his/her preferences. Log in,
click Preferences and select all queues you want to see under 'My
Queues'.
Nils Breunese.