Thanks Gerald,

Sometimes you have different scenarios, and this is one of them.
So I'm asking in general, how could one download emails from a certain mail account to OTRS, and still leave a copy on the server?

Thanks all in advance.

Best Regards,
Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:48 PM, Gerald Young <crythias@gmail.com> wrote:

No human should be accessing the OTRS email account. It is purposefully designed to download all mail from the account permanently.

On Sat, Mar 19, 2011 at 8:43 AM, Muhammad El-Sergani <msergani@gmail.com> wrote:

Thanks Gergely,

Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.

Best Regards,
Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai <polesz@w00d5t0ck.info> wrote:

Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best,
Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani <msergani@gmail.com> wrote:

> Dear all,
>
> I've searched a while regarding how to allow OTRS to download emails
> from the server and still retain a copy there, leaving it unread.
> So the questions are:
> 1- Which is preferable? POP or IMAP? We're using Google mail for the
> help desk account.
> 2- What exact steps are to be taken to work around this? Do I have to
> edit a .pm file, and how? Or what exactly should be done?
>
> We're running a Fedora 14 machine, and will migrate to a CentOS 5.5
> later... basically running Linux.
>
> Your help and support are very highly appreciated guys!
>
> Thanks and Best Regards,
> Sergani.
>
> --
>
> Best Regards,
> Muhammad El-Sergani.

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