---

From: Martin Edenhofer <me@otrs.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Friday, 14 August, 2009 12:10:43
Subject: Re: [otrs] System log

You need to remove your shared memory segment. The new one need to be created with new site.

The easiest way is to reboot your machine, the all shared memory segments gets created new.

-M


On Aug 14, 2009, at 12:58 , Lev Davidovich wrote:

> Is there a way I can simply get the system to revert back to what it was before I made the change?
>
> From: Martin Edenhofer <me@otrs.com>
> To: User questions and discussions about OTRS. <otrs@otrs.org>
> Sent: Friday, 14 August, 2009 11:48:05
> Subject: Re: [otrs] System log
>
> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=111
>
> On Aug 14, 2009, at 12:45 , Lev Davidovich wrote:
>
> > In the Admin InterfaceI tried to change LogSystemCacheSize to 32000 and now I can't log on to OTRS and am getting the error message below.
> >
> > Can someone please help as a matter of urgency?
> >
> > Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83, <PRODUCT> line 4.
> >
> > Thanks a lot
> > From: Martin Edenhofer <me@otrs.com>
> > To: User questions and discussions about OTRS. <otrs@otrs.org>
> > Sent: Friday, 14 August, 2009 11:09:24
> > Subject: Re: [otrs] System log
> >
> > Hi Lev,
> >
> > On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:
> >
> > > Yes I have visited Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule
> > >
> > > My settings are as follows:
> > >
> > > LogModule: Syslog
> > > LogModule::SysLog::Facility:  user
> > > LogModule::SysLog::Charset: iso-8859-1
> > > LogModule::LogFile: /var/log/otrs.log
> > > LogModule::LogFile::Date: No
> > > LogSystemCacheSize: 4096
> > > (this last is greyed out)
> >
> > It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.
> >
> > > My questions are:
> > >
> > > 1) Can I retrieve the Syslog/log file to see the logged entries?
> >
> > The SysLog files of you system should be located under /var/log/messages or something like that. Just ask your sys admin.
> >
> > > 2) Can I make a change so that the log shows more than 32k of logged messages?
> >
> > Change LogSystemCacheSize, but I do not recommend to use more the 32k. If you want to retrive older logs, just use SysLog logs.
> >
> > -Martin

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