Hi,
Every agent, in their preferences, should select queues of interest.
Selectig those their will receive notification for them.
On Fri, Jun 19, 2009 at 11:38 AM, J
Hi All I am new to OTRS and have just spent the day configuring it. Once I had my head around the terminology it looks like an excellent product. A big thanks to all who have contributed.
I have created an agent/user that I would like to have full capabilities of seeing queues and responding for 10 queues. However, of those I only want that agent to receive notifications for the 2 queues that pertain specifically to him. Similarly user2 for a different few queues. In the User<>Groups, the Agent has pretty much everything ticked.
I cannot see how to do this differentiation for notifications. Could someone please advise?
Thanks and regards
J
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/