Thank you
i didn't realize that generic agent is also triggered by events

>>> Alvaro Cordero <alvaro@gridshield.net> 12.08.2016 00:57 >>>
Hello,

You can use a generic agent to do the action (ticket state chage) when the event of queue move occurs to that specific queue.

Regards

2016-08-11 6:41 GMT-06:00 Anton Kornexl <Anton.Kornexl@uni-passau.de>:
Hello,
it would be nice to configure an automatic state change to closed, if a ticket is moved to a specific queue.
kind regards

Anton Kornexl

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Alvaro Cordero Retana
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