On 26 September 2011 13:15,
<Paul.Andurnache@aviva.ro> wrote:
It worked. Thank you very much :-)
Regards,
Paul Andurnache
26.09.2011 15:10
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Subject
| Re: [otrs] Add details to customer fields |
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Sorry, I thought were saying it was fixed.
Have you tried creating a new ticket for a customer and
then checking if the details are shown?
Also, in the Admin section, go to the SysConfig.
In there choose "Ticket" from the drop down
list.
Choose the "Frontend::Agent" Subgroup
Have a look at the options "Ticket::Frontend::CustomerInfoCompose"
and "Ticket::Frontend::CustomerInfoZoom". I have both of these
set to "Yes".
Kind regards,
Rory
On 26 September 2011 12:13, <Paul.Andurnache@aviva.ro>
wrote:
Hello,
That`s just it. It isn`t fixed :-). I cannot
see the information ( phone number of the customer ) when i open a customer
ticket logged in as an agent.
The improvement i`ve noticed is that it is
being imported by LDAP from AD and i can see it in the Customer specific
window.
Regards,
Paul Andurnache
I'm happy to hear that you got it working Paul. Glad I could help.
Kind regards,
Rory
On 26 September 2011 11:20, <Paul.Andurnache@aviva.ro>
wrote:
Hello,
I`ve made the modification and now i have the
required field as well for the telephone number. I`m afraid that i maybe
i wasn`t clear enough about the issue :-).
The screen where i want the information displayed
is in the ticket details.
So when an agent checks a tickets` detail i
want the phone number of the customer that posted the ticket, displayed
( bottom right ).
Regards,
Paul Andurnache
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