On 09/14/2010 01:45 PM, "LQ Marshall" wrote:
I don't suppose anybody has any > ideas on how to go about hiding > email addresses from the > customers in customer.pl ?
Thank you.
Don't know what you are talking about? Don't have any point where a customer can view an agents email address. Only thing available in the basic setup is the queue email address.
Where have you configured the agents email causing them to be displayed?
I haven't purposefully configured that as an option anywhere ; this is a vanilla installation of OTRS 2.4.7, and nothing beyond the authentication mechanism (LDAP) and queue name has been configured. Please see the following screenshot where i have highlighted each instance of the agent email address being revealed to the customer. http://imgur.com/Ik3Jt.png -- Daniel Maher <dma PLUS otrs AT witbe DOT net> "The Internet is completely over." -- Prince