FW: Agent Email-Ticket doesn't work

Hello,

Does anybody have an idea about this problem?

_____________________________________________
From: Jurjen Verhoeff
Sent: woensdag 7 juli 2010 14:25
To: 'otrs@otrs.org'
Subject: Agent Email-Ticket doesn't work

Hello,

For some reason the Email-Ticket (Create new email-ticket and send this out (outbound)) doesn't work for me.

When I click the link Email-Ticket I get an empty screen with only the header.

When I click the Phone-Ticket it works correct and I can create a new ticket.

Please advice how to find this issue:

- I use the windows version 2.4.7 of OTRS on a windows XP prof SP3,

- Apache log give messages about an uninitialized value:

[Tue Jul 06 11:29:51 2010] [error] [client 172.18.1.153] Use of uninitialized value $_ in -d at C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue

I see also messages about the system ID I have no idea if this has something to do with it:

I haven't attached the log file because its to big, if necessary I can attach an selection.

I hope someone can help?

Best Regards,

Jurjen Verhoeff