Re: [otrs] Audible notifications of tickets

Tyler Hepworth wrote:

On Fri, 17 Dec 2004 10:25:19 -0800 (PST), wayy2be wrote:

...

Does OTRS have the ability to provide audible notifications of tickets when they arrive?

No

Should not be too hard to add. One could modify template file TicketView.dtl to play a MIDI file when there's new and unseen ticket in queue, by invoking some JavaScript function.