7 Oct
2003
7 Oct
'03
7:37 p.m.
On Monday, September 29, 2003 1:26 PM
Neil Gow
The main thing we are having problems understanding is the QueueView and AUTO items. Ideally we would like to exclude all AUTO items from the queueview by default unless they have exceeded the time set against them.
You control which sort of Types are to be displayed via a setting in Config.pm: $Self->{ViewableStateType} = ['new', 'open', 'pending reminder']; The above should do what you want. Regards, Robert