Re: [otrs] Making customer users see other customer users' tickets

Ingvar Hagelund writes:

Now, what we want is that a customer user with one CustomerID should be able to access all tickets from all other customer users with the same CustomerID, if he is member of the appropriate groups.

Or, in other language, how can we let all customer users in firm ACME see all tickets in queue "acme-web"? Ingvar -- Many that live deserve death. And some that die deserve life. Can you give it to them? Then do not be too eager to deal out death in judgement. For even the very wise cannot see all ends. Gandalf