Hi Mark, On Sun, Jan 05, 2003 at 10:13:27PM -0500, L. Mark Stone wrote:
I'm running SuSE 8.1. I installed OTRS when I installed SuSE, but I never configured it.
I recently installed beta 8 from rpm using YaST. I use Apache to host other web sites, so to avoid changing the Apache user from wwwrun I ran the SetPermissions script. I also configured the otrs user account in MySQL and initialized the databases by hand.
When I go to do the first login as root, I get a 500 Server Error. The Apache log file shows:
Jan 5 22:00:54 2003] index.pl: DBI->connect(database=OpenTRS;host=localhost;:OpenTRS) failed: Access denied for user: 'otrs@localhost' (Using password: YES) at
Your database setup is wrong. This means your user otrs@localhost can't connect to the OpenTRS database. Check the mysql password for otrs@localhost in Kernel/Config.pm (e. g. set it new in mysql). Try also '/opt/OpenTRS/bin/CheckDB.pl' for database checks. PS: About your Apache user, you will find improvements in OTRS 1.0 to use OTRS with any Apache user without problems.
[...] Any help in pinpointing this problem would be appreciated. I'm not a programmer (though I can compile and install apps from sources OK), so this level of debugging is a challenge!
That's should not be the problem! :)
TIA, Mark [...] A Message From... L. Mark Stone http://www.lmstone.com
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson