Hi everyone, we’re trying to
install this onto a RHEL5 server and all seemed to have gone well but otrs
doesn’t start with the following messages. I don’t see any other setup tasks
involving the database but it is definitely running, I can log into it just
fine. I do not know however the otrs user password for MySql. Maybe I don’t
even need to know it, who knows…. This looks like it would be a common problem
so I thought I’d ask the list for help. Thank
you!
Steve
[root@ftp ~]# service otrs
start
Starting
OTRS..
Checking httpd ...
done.
Checking MySQL ...
done.
Checking database connect...
DBI connect('database=otrs;host=localhost;','otrs',...) failed: Access denied
for user 'otrs'@'localhost' (using password: YES) at
/opt/otrs/Kernel/System/DB.pm line 203
ERROR: OTRS-CheckDB-10 Perl: 5.8.8
OS: linux Time: Fri Jun 20 01:58:15 2008
Message: Access denied for
user 'otrs'@'localhost' (using password: YES)
Traceback
(5253):
Module:
Kernel::System::DB::new (v1.75.2.1) Line: 180
Module:
/opt/otrs/bin/CheckDB.pl (v1.17) Line: 49
No database connect!
Error!
May your database isn't
configured yet?
Try the web installer to
configure your database:
-->> http://ftp.helicosbio.com/otrs/installer.pl
<<--
or configure your database
with README.database (DB - Setup Example)
[root@ftp
~]#
_________________________________________
Steve
Rizkalla
Helicos
BioSciences Corporation
617-264-1876
office
617-264-1776
fax
http://www.helicosbio.com