Re: [otrs] Software error

Hi Meng, pls try: ./otrs.SetPermissions.pl otrs www-date /opt/otrs/ on Debian: ./otrs.SetPermissions.pl otrs www-date /usr/share/otrs/ see here: http://t.cn/hbHsie - Never 2011/4/15 Xiaoxing Meng :

Hi, In fact, I have changed the right of access by using "chmod" for each file, but at the end of configuration, I got the "Software error". Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/otrs.SetPermissions.pl !!!

I tryed to reconfigure the file otrs.SetPermissions.pl and run it. I got this as resultat Bash:~#perl otrs.SetPermissions.pl bin/otrs.SetPermissions.pl <1.4> - set OTRS file permissions Copyright (C) 2001-2010 OTRS AG, http://otrs.org/ Usage: otrs.SetPermissions.pl     [--otrs-user=<otrs>]     [--web-user=]     [--otrs-group=]     [--web-group=]     [--admin-user=]     [--admin-group=]     [--admin-group-writable]     [--secure]     [--not-root]    

Try: otrs.SetPermissions.pl /opt/otrs

Bash# perl otrs.SetPermissions.pl /opt/otrs bin/otrs.SetPermissions.pl <1.4> - set OTRS file permissions Copyright (C) 2001-2010 OTRS AG, http://otrs.org/ ERROR: --otrs-user=

I wonder which name of user that I need to give as the value of "--otrs-user". Maybe, it happed because that I copyed the file "otrs.SetPermissions.pl" from the original installing file "otrs-3.0.6" when I have gotten this kind of problem the last time?

Thanks a lot for your help!

Best regards! Xiaoxing Meng

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: vendredi 15 avril 2011 15:35 To: User questions and discussions about OTRS. Subject: Re: [otrs] Oups! Une erreur est survenue. For install Otrs

Bonjour!

you don't really specify what OS you run on but this can happen if the OTRS user is not a member of the web server group or if your permissions are not set correctly.

Please try running /opt/otrs/bin/otrs.SetPermissions.pl

-- Mike

On Fri, Apr 15, 2011 at 1:28 PM, Xiaoxing Meng wrote:

...

I have a probleme that I can't find a soulution. Hoping someone can help me.

Best regards!

Oups! Une erreur est survenue. Message d'Erreur: Can't create directory '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache[..]

Détails de l'erreur: \l "" Détails de l'erreur Backend ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15 13:17:53 2011

Message: Can't create directory '/opt/otrs/var/httpd/htdocs/skins/Agent/default/css-cache/': Permission denied

Traceback (8871): Module: Kernel::System::Loader::MinifyFiles (v1.17) Line: 127 Module: Kernel::Output::HTML::LayoutLoader::_HandleCSSList (v1.37) Line: 600 Module: Kernel::Output::HTML::LayoutLoader::LoaderCreateAgentCSSCalls (v1.37) Line: 177 Module: Kernel::Output::HTML::Layout::Header (v1.351.2.2) Line: 1325 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.351.2.2) Line: 1102 Module: Kernel::Modules::AdminInit::Run (v1.17) Line: 50 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.89) Line: 45

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