Log:

Message: Invalid Date '09-AUG-11'!

Traceback (28632):
   Module: Kernel::System::Time::TimeStamp2SystemTime (v1.57) Line: 318
   Module: Kernel::System::Ticket::Article::ArticleGet (v1.274.2.2) Line: 1514
   Module: Kernel::Modules::AgentTicketAttachment::Run (v1.32) Line: 59
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
   Module: (eval) (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

This message appears when the ticket may be closed too.

09.08.2011 10:45, Shawn Beasley пишет:

What does your otrs log say?

On Aug 9, 2011, at 6:22 , Marat Rabidinov wrote:

I have a CentOS 5.5 i686.
Apache 2.2.3, perl 5.8.8, mod_perl 2.0.4-6, OTRS 3.0.9
I have a problem which appears sometimes. I can't close a ticket.
I open a ticket, click a "Close" button and get a new window for closing a ticket.
But when I have filled a form and click button "Send", the window doesn't close. It stays open and empty.
If I close this window and refresh a page of ticket, I see that I have added a new note "Close", but a ticket has status "OPEN".

In a several time of this procefure, a ticket will be closed. And if I restart a apache (httpd) service, a ticket will be closed at once when I click "Send" in Closing window.
So, how I can solve this issue?
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-- 
----------------------------------
Marat Rabidinov
SaimaTelecom
Bishkek, Kyrgyzstan
tel. +996 312 900159
e-mail: m.rabidinov@saimatelecom.kg
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