Hi Paul, On Thu, Jul 24, 2003 at 08:08:57PM -0400, Paul wrote:
Spyware, cookies, etc.
Nothing to do with OTRS.
Not necessarily true at all. If you're viewing HTML e-mails, it's very likely that they've employed web bugs in the form of clear pixels. Next time you encounter this issue, view the source of the ticket you're looking at and check for <img> tags.
One thing I think OTRS is lacking is the ability to strip html from tickets before viewing and the option to make that the default or forced behavior for html tickets so that agents aren't accidentally sending out information about what tickets are viewed and the OTRS installation itself.
I added it to the TODO list "ideas" (just ideas - nobody is working on it). So it will not getting lost. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 46 Tage bis zum Gäubodenvolksfest! ;-)