Hi guys, i've updated our old OTRS 3.0.3 to the newest OTRS 5. DB Update went smoothly but now appanretly the new e-mail are not fetched, at this moment i've the old OTRS 3 istance working in parallel mode with OTRS 5 (two different servers using IMAP to fetch emails). The old one is fetching (and sending) e-mails correctly, the new one is not. I've checked the logs and i cannot see errors but if i try to send an e-mail using: cat ../doc/sample_mails/test-email-1.box | ./otrs.PostMaster.pl I got: ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015 Message: otrs.PostMaster.pl is deprecated, please use console command 'Maint::PostMaster::Read' instead. Traceback (14454): Module: ./otrs.PostMaster.pl Line: 68 ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015 Message: No Priority for 3 normal found! Traceback (14454): Module: Kernel::System::Priority::PriorityLookup Line: 351 Module: Kernel::System::Ticket::TicketCreate Line: 386 Module: Kernel::System::PostMaster::NewTicket::Run Line: 229 Module: Kernel::System::PostMaster::Run Line: 372 Module: (eval) Line: 87 Module: Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 79 Module: (eval) Line: 441 Module: Kernel::System::Console::BaseCommand::Execute Line: 435 Module: ./otrs.PostMaster.pl Line: 88 ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015 Message: No PriorityID (invalid Priority Name?)! Traceback (14454): Module: Kernel::System::Ticket::TicketCreate Line: 397 Module: Kernel::System::PostMaster::NewTicket::Run Line: 229 Module: Kernel::System::PostMaster::Run Line: 372 Module: (eval) Line: 87 Module: Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 79 Module: (eval) Line: 441 Module: Kernel::System::Console::BaseCommand::Execute Line: 435 Module: ./otrs.PostMaster.pl Line: 88 ERROR: OTRS-otrs.PostMaster.pl-85 Perl: 5.16.3 OS: linux Time: Mon Oct 26 10:05:15 2015 Message: Can't process mail, see log! Traceback (14454): Module: Kernel::System::Console::Command::Maint::PostMaster::Read::Run Line: 103 Module: (eval) Line: 441 Module: Kernel::System::Console::BaseCommand::Execute Line: 435 Module: ./otrs.PostMaster.pl Line: 88 So i think for sure OTRS is not able to send-out emails, am i right? Any hint? Thanks -- Andrea Iannucci ---------------------- Systems Administrator ---------------------- ---------------------------------------------------------------------------------------- (w) www.firstclarity.com (e) andrea.iannucci@firstclarity.com (t) +44 (0) 207 199 1500 ---------------------------------------------------------------------------------------- Please consider our enviromental responsabilità before printing this E-Mail. Thank you. ---------------------------------------------------------------------------------------- This email and any files transmitted with it are confidential, and may be subject to legal privilege, and are intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error or think you may have done so, you may not peruse, use, disseminate, distribute or copy this message. Please notify the sender immediately and delete the original e-mail from your system. The views or opinions expressed are the author's own and may not reflect the views or opinions of First*Clarity. First Clarity Limited (05870648) is registered in England and Wales at 1st Floor, Lion House, 72-75Red Lion Street, London, UK, WC1R 4NA. ----------------------------------------------------------------------------------------