Thanks both of you J

 

What I need is to filter all internal incoming mails in a queue named “Internal mails” but not the ones that have a subject beginning with “FW:”

 

So I place a filter with:


>From : @wipo.int

To: the email adress linked to the queue

Subject : ….. ????

 

OTRS-Queue : Internal mails

OTRS-State : Closed successful

 

What I really want is to do a : subject not beginning with “FW:”

 

So do you think : ^[^F][^W][^:] should do the trick?

 

Thanks again

 

 

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

 


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