hello, I don't know if there is any configurable option (I didn't find one), that allows us to automatically change ticket owner (if the ticket is not locked) when performing certain tasks. A example: - Ticket owner is user1 (ticket is locked, priority 3, on queue A) - user1 adds a note - user1 changes ticket queue to queue B - user1 unlocks ticket so someone that takes care of tickets on queue B can work on it. - user2 sees ticket in queue B. - user2 tries to change priority to level 5 (does not have permissions, and has to change owner). (this can happen with priority, pending status, free fields, etc) What I wanted in the last step was to automatically change owner to user2. Even worst is when after the tickets are closed, we move them to a specific queue, and do a so called "costumer care", call the users, and write some things in the free fields. This is done to every ticket, and our staff has to change ownership in every one of them. Is there any way to ignore owner if the ticket is not locked ? Thanks in advance, Duarte Cordeiro