Yes, I meant out of the box :) Actually, I like it the way John did it. You see who the ticket is from and if you click on the user-id it will display the history for that particular user. I guess it may be cramped for space if you're running on a low resoulution monitor, but that's not a problem for us. Is an option with user-selectable columns possible? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: 19. august 2009 15:16 To: User questions and discussions about OTRS. Subject: Re: [otrs] Adding CustomerID column to 2.4 dashboard lists On Aug 19, 2009, at 15:10 , Ralf Hildebrandt wrote:
what is a OOTB solution?
out of the blue oder out of the box
Ups. Ok! :) I was think about this issue of "more needed" info. Would be an "mouse on over" preview of more ticket data be an solution? Or do you it in the small tiny dashboard table? Thanks for feedback! -Martin --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium. CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.