
13 May
2003
13 May
'03
11:34 p.m.
Hi Alex, On Tue, May 13, 2003 at 03:16:24PM -0700, Alex Zheng wrote:
I want agent to be notified when there is a new ticket in his queque:
Attached is my Config.pm file:
Try this: http://doc.otrs.org/1.1/html/system-notification.html#SYSTEM-NOTIFICATION-AG... -=> new ticket in custom queue Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier