Re: [otrs] Download mail POP/IMAP and leave a copy on the server

No human should be accessing the OTRS email account. It is purposefully designed to download all mail from the account permanently. On Sat, Mar 19, 2011 at 8:43 AM, Muhammad El-Sergani wrote:

Thanks Gergely,

Well, this is one solution, but the problem remains, that we use another mail client, Thunderbird namely, to download our emails on a PC, and hence, I can't get the archived items.

Best Regards, Muhammad El-Sergani.

On Sat, Mar 19, 2011 at 2:36 PM, Gergely Polonkai wrote:

...

Hello Muhammad,

If you are using GMail, use it with IMAP. This way if you (OTRS) delete a mail from the Inbox, it will be still visible in the Archived items. Hope this helps.

Best, Gergely

On 2011.03.19., at 13:30, Muhammad El-Sergani wrote:

...

Dear all,

I've searched a while regarding how to allow OTRS to download emails from the server and still retain a copy there, leaving it unread. So the questions are: 1- Which is preferable? POP or IMAP? We're using Google mail for the help desk account. 2- What exact steps are to be taken to work around this? Do I have to edit a .pm file, and how? Or what exactly should be done?

We're running a Fedora 14 machine, and will migrate to a CentOS 5.5 later... basically running Linux.

Your help and support are very highly appreciated guys!

Thanks and Best Regards, Sergani.

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