select count(sr.name), sr.name from ticket_history as th, standard_response as sr where th.name like 'ResponseTemplate%' and sr.id = LEFT(TRIM(LEADING 'ResponseTemplate (' FROM th.name),LOCATE('/',TRIM(LEADING 'ResponseTemplate (' FROM th.name))-1) and DATE_SUB(CURDATE(),INTERVAL 60 DAY) <= th.create_time group by sr.name order by sr.id;
In neueren OTRS Versionen ist die Tabelle standard_response umbenannt worden in standard_template
Cheers
Jens
Hi,Yes there IS an history entry showing the number of usages
Jens BotheSent from mobile/cellHi Ralf,
08.04.2016 14:58 - Ralf Hildebrandt schrieb:
> We're having a lot of templates for answers and the like.
> Is there any way of finding out how often a template was actively used
> by the agents?In OTRS 3 there was a Add On from OTRS AG available. It was a add on for the stats. But for the Version 5 I don't know this function or a add on available.
regards
Florian---------------------------------------------------------------------
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