On Friday, March 05, 2004 10:34 PM
L. Mark Stone
We have OTRS 1.2 send out notifications to agents whenever a new ticket is generated.
The notification has a web link to zoom directly to the ticket.
But, OTRS formats the link with a space between the domain and the web page, which makes the link not work.
I looked at the notifications forms and saw that there is a CRLF between the domain variable and the ticket variable.
I removed the CRLF from the English notification forms and now all seems fine.
This wasn't an issue in 1.1x BTW.
Sorry, could you give an exakt (ie. quoted) example, as I wasn't able to reproduce this bug but would very much like to change it for the next release if it were one. Thanks fór providing the information and your help with this, it is very much appreciated, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388