Hello,
my intention is to modify the layout of the PDF, which is created when I click on "Print".
The underlying link is http://192.168.56.2/otrs/index.pl?Action=AgentTicketPrint;TicketID=2;ArticleID=3, but when I modify Kernel/Output/HTML/Standard/AgentTicketPrint.dtl it has no effect on the PDF Output.
What am I doing wrong?
Thanks for any hints or suggestions,
Stefan
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