Hi , When creating a new ticket , there is an AddressBook link which pops up another window for searching for email addresses etc. Where does OTRS store these addresses? I need to add a few non OTRS emails to this Address Book , for when agents need to correspond to people other than on OTRS. I searched the mailing list but could find any reference. TIA Regards , Danie Theron It is common knowledge that there are three sides to the force: the light side, the dark side, and Chuck Norris. ------------------------------------------------------------------------ ---- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ------------------------------------------------------------------------ ---