Hi Tim,

what you can do is create a custom translation file containing just the fields you would like to translate. This way your customizations would be in a separate file so it wil also work well with upgrades.

The Developers manual has a little info on that:
http://doc.otrs.org/developer/2.3/en/html/c725.html#lt-how-it-works

Using the Developers manual I created a little demo file called en_Custom.pm - it is attached. You can store it in Kernel/Languages and restart the server, it should work seamlessly.

Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl


On Tue, Jan 27, 2009 at 14:54, Tim Squires <otrs@crystalmark.co.uk> wrote:
Hi all,

I'm trying to rename a field on the customer.  To start with it's just the
Customer Id, is there any way of renaming this field without creating a
new template?

It's just a cosmetic change, just on the html that our call centre sees.
I've tried various things but always seem to break the whole app.

I used to do a lot of Perl but am very rusty now.

Thanks for any advise you can give me.

Tim

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs