
19 Apr
2010
19 Apr
'10
8:03 a.m.
Hello! I am a new user to OTRS (2.4.7 running on Ubuntu Server), and I have hit a snag. Mail seem to work, Notification goes out, incomin gtickets are pulled by Postmaster into my queue. When I open a ticket, I see that it was sent by "firstname.lastname@domain.com", just as I expect. But, I cannot reply to a ticket, there is no Email-address listed by Compose Answer (email): What may I been missing here? I have gone over the manual this weekend, as well as a bit of Google'ing, but no luck. Any help appreciated. Thanks!