We've just upgraded to otrs-3.2.8 and we're trying, once again, to make the survey module work.
When I close a ticket in a queue with a survey, the message is generated successfully and sent to the customer. When they click on it, however, they see the error page pasted below. Does this module actually work, in theory? What can I do to debug this error?
Oops! An Error occurred.
Error Message: Module Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be6[..]
Please contact your administrator.
Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Jun 21 10:03:49 2013 Message: Module Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be67.pm not found! RemoteAddress: 216.146.171.10 RequestURI: /otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=0023e3eab3f63914e4e937c62ff0be67 Traceback (8685): Module: Kernel::System::Web::InterfacePublic::Run (OTRS 3.2.8) Line: 190 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.25) Line: 204 Module: ModPerl::RegistryCooker::run (v1.25) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.25) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
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Walter R. Moore -- Sr. Systems Administrator, Eckerd College
moorewr@eckerd.edu --
http://home.eckerd.edu/~moorewr
"It was glorious to see -- if your heart were iron,
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