Re: [otrs] Notify Customer when ticket is closed

Hi Sebastien, Would this help you? http://wiki.otrs.org/index.php?title=Notify_Users_that_a_Ticket_has_closed -- Mike On Fri, Apr 8, 2011 at 2:33 PM, Sebastien Bory wrote:

Dear All

I Want to send an email  to the customer when an Agent close the ticket, so I create an  event notification when a ticket is close but in the response I want to insert the resolution incident and I don’t know the OTRS Notification Tags I need to insert in the notification text.

Can you help Me

Thanks

Sébastien  Bory

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